Customer Service Advisor

Lookers plc
Newcastle upon Tyne, Tyne and Wear
£12480 - £14000 per annum + Up to 2k bonus per annum
10 Sep 2018
24 Sep 2018
Jenna Milligan
Contract Type
Full Time
Customer Service Advisor,

Contract Type: Permanent

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

A new opportunity has opened at the Business development centre, based in the Newcastle for a Customer Service Advisor to join our Telephony Team. The successful candidate will be providing a 1st class Customer Experience, as well as implementing the NICER values (Nice, Informative, Caring, Enthusiastic, Responsive) at Lookers plc.

Job Responsibilities:

Outbound calls to customers to gain feedback on their visit and relay any feedback back to the relevant departments

Ensure customer and vehicle details are updated accurately

Ensure all bookings are taken efficiently and all necessary data is accurately inputted during calls

Respond to Customer enquiries via email and live online chats

Present a positive image of the company and the services we always offer

Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions

Take ownership of any customer issues and concerns

Maintain working knowledge of all service promotions and ensure that these are presented to the customer clearly and concisely.

Handle any initial customer complaints and pass to Team Leader as appropriate.

Your Key Attributes and Skills:

Friendly, with a professional personal manner

Must be a self-starter, who is ambitious, and target driven

Professional telephone manner

Self-motivated; uses initiative to work with minimal supervision


Exemplary communication skills

Strong objection handling skills

Organised and systematic approach to work

Maths & English GCSE or equivalent, grade A- C

Committed to providing 1st class customer service

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

Top Employer United Kingdom 2017If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.