Customer Service Advisor (Healthcare)

Doncaster, South Yorkshire
13 Sep 2018
11 Oct 2018
Contract Type
Part Time

Customer Service Advisor (Healthcare) 

Tunstall Response operates 24 hours a day, 365 days a year. The response centre provides a monitoring and emergency service via a bespoke Tunstall developed computer system, ensuring fast access to essential information. Using this information, a decision will be made on the appropriate action to be taken. Although most of the clients are elderly, infirm or disabled residents, there is an increasing trend to provide support for domestic violence schemes, illnesses such as dementia and out of hours property repair calls. 

Position: Contact Centre Operator 
Location: Doncaster, DN6 7FE 
Job Type: Part Time, Permanent 
Hours: 8am - 6pm Saturday and Sunday 
Salary: £Competitive 
Benefits: Fantastic feeling of community in our newly renovated office, Hot & cold beverages onsite, Pension scheme, Free Parking AND: sick pay, discounts for restaurants / entertainment / leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), cycle to work scheme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities, recognition for length of service / personal milestones, quiz nights, charity fundraising events (we love having fun), study sponsorship and the ability to "buy / sell" extra holidays. 

About the role: 

The Customer Service Advisor will answer and respond to calls via the telephone, providing a service to local and police authorities, housing associations and individuals. 

The level of service provided to an organisation can vary from full support, out of normal office hours support or disaster recovery. Additionally, the response centre manages social alarm calls as well as out of hours calls for emergency property / utility repairs for various housing associated tenants. 

About you: 

We are very keen to hear from candidates with previous experience within a similar environment, particularly dealing with difficult, challenging or emergency situations. Communication is key to the success of this role which includes a calm, sympathetic and decisive approach. 

We are very keen to hear from efficient and flexible individuals with the ability to adapt to changing situations, environments, tasks as well as most importantly people and personalities. IT skills are an absolute must to this position, candidates must be IT literate as well as proficient / confident using software and systems. 

This role is extremely rewarding however highly challenging; therefore, we are keen to speak to determined, team focused individuals with the ability to perform at a constant level whilst under pressure. It is vitally important that you are committed and able to work the hours / shift pattern as stated above as well as additionally having the ability and means to attend work at times which will include weekends and bank / public holidays. 

You may have experience of the following: Contact Centre Operator, Contact Centre Advisor, Call Centre Advisor, Call Centre Operator, Customer Services Advisor, Customer Services Officer, Customer Services Representative, etc.