Restaurant Host(ess)

The Dixon Autograph Collection
London (Greater)
Competitive salary
11 Sep 2018
19 Sep 2018
Contract Type
Full Time
The Restaurant Host assists the manager and supervisors to manage the flow and arrival experience for the guests. She/He is the first point of contact by phone, email and in person. In this the host requires to be understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. She/He will support other operational areas as business required.Our restaurant Host(ess) is London based, familiar with the area and has a good knowledge of local places of interest. Key responsibilities include•Ensure the seamless running of the reception area during breakfast, lunch and dinner services•Understand the importance of the guest arrival experience – and strive for consistency•Recognising guests and creating in detail guest profiles•Answering telephone calls and organizing reservations, floor plans and table allocations•Ensure that Opentable is updated with guest notes and daily bookings/walk ins are accurately recorded•Maintain consistency of the restaurant presentation, labelling and signage•Assist with billing of tables and groups from time to time, insuring accuracyWhat are we looking for•Proven work experience as a Waiter or Waitress•Honesty, integrity, courtesy•Active listening and effective communication skills•Personable and upbeat personality•Attentiveness and patience for guests demonstrating experience in problem solving•Team spirit•Eagle-eye for detail•Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment•Experience with Open Table and Events