Luggage Porter

The Landmark London
London (Greater)
Competitive salary
10 Sep 2018
17 Sep 2018
Contract Type
Full Time
We are currently looking for a passionate Luggage Porter, to join our Concierge team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Luggage Porter, your main duties will include:•Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.•Escort guests to room using LQA leading standards, promoting all F&B outlets.•Page guests as required; deliver messages, packages or other items to guestrooms or other areas of the hotel as required•Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest.•To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest.•Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.•Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.As a Luggage Porter, you will be required to work 40 hours per week, on a shift rota. Benefits Package:*Competitive salary.•28 days paid holiday, including bank holidays•Increased holiday entitlement with length of service•Uniform•Free dry cleaning for uniforms•Free meals whilst on duty •Free eye test vouchers•Health checks•Life assurance cover - death in service scheme•Long service awards•50% discount in our outlets (including sister properties)•Discounted Accommodation for team members and their friends & family (including sister properties)•Spa Treatment discounts (including sister properties)•Recommend a Friend bonus•Fitness Centre discounts•Season ticket loan•Cycle to work scheme•Childcare vouchers•Discretionary Hotel Sick Pay after 6 months of service•Employee Assistance Programme•Annual Staff Party•GEM Recognition Scheme•Sponsorship towards college course fees - conditions apply•The Landmark ChoirThe ideal candidate for this position as Luggage Porter will demonstrate the following company behaviours:•Team Work: To effectively cooperate with team members in order to achieve shared goals together.•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently. •Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.