Night Supervisor

Recruiter
Huntingdon Marriott Hotel
Location
Huntingdon
Salary
Competitive salary
Posted
13 Sep 2018
Closes
17 Sep 2018
Contract Type
Permanent
Hours
Full Time
Job Summary Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Experience:•Previous experience working within a Front Office hotel environment preferredSkills and Knowledge •Strong Communication skills (verbal, listening, writing)•Innovative•Pro-active and reliable•Able to work alone and within a team•Directly responsible for supervision Of staff, GSS/AOS•Maximise revenue•Controls and monitors discounts•Maintaining Brand Standards•Hotel Credit Policy•Maintaining Hotel Company•Control Front Office floats on a shift basis as per policy and procedure•Standards.•Training.•Customer Focus•Developing People•Business Awareness•Commitment•Planning•Continuous LearningEducation or Certification •Good level of English essential