Valet Runner

The Savoy
London (Greater)
Competitive salary
13 Sep 2018
21 Sep 2018
Contract Type
Full Time
OB TITLE:Housekeeping ValetDEPARTMENT:HousekeepingSUPERVISOR/MANAGER:Assistant Executive Hsk/LaundryOVERALL JOB PURPOSETo assist the Assistant Executive Laundry Manager with the services of all guest dry cleaning, laundry and pressing. Accountable Duties•To collect laundry, dry cleaning and pressing from the guests•Ensure that all appropriate listings have been completed•To carry out packing and unpacking for guests as requested•Carry out shoe shine service between 7am and 10pm on request•Answer the telephone in the manner laid down by the Company and record all messages•Record, using the laid down procedure, all items stored for guests, and ensure they are in safe and excellent condition•Carry out room moves on request, in the presence of Security or the Duty Manager•Sewing, repairs and pressing as required•Posting all bills through the computer and passing the lists to accounts•To never charge the guest on a cash basis. Advise clients that all charges will be placed on account•To co-operate with uniform attendant and linen room in the maintenance and pressing of uniforms•Perform related duties in related departments and special projects as assigned•To retain and control issue to guests pairs of cufflinks and black bow ties•Ensure polite and efficient communication with the guests at all times•To report to Head Valet/Executive Housekeeper/Duty Housekeeper any complaints of loss or damage from a client•To log any guest complaints of loss or damage in the computer•To keep clean and tidy at all times, the Valet service and its equipment•To ensure safe and secure use of keys entrusted to you and to wear them attached to your person at all times•To report the loss of a key to the Executive Housekeeper or Security immediately•To make sure you sign in on the computer at the start of your duty and sign off at the end of duty•Receive and check the clean guest laundry and dry cleaning before delivering to rooms•Comply with the set standards of behaviour, discipline and appearance within the Hotel•Comply with the Hotel’s Health, Safety and Hygiene policy•Comply with the Hotel and Department Fire/Bomb procedures and assist with evacuations if necessary•Inform Security of matters relating to the security of the Hotel, staff and guests’ property Qualifications•1-3 years experience in the Hospitality Industry.•Outstanding communication skills, both written & verbal.•A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.•Enthusiastic and positive personality with the ability to build trusting relationships with others.•Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.•Applicable job related skills as per Accountable Duties.