Leisure Attendant

United Kingdom
Competitive salary
08 Sep 2018
20 Sep 2018
Contract Type
Part Time

At Stratford Manor Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Leisure Attendant has become available at Stratford Manor Hotel. As a Leisure Attendant it’s all about getting to know your individual customers and understand their personal goals and needs, as well as supporting the delivery of the very best business results. You’ll support your manager to make sure our customers and members have a fantastic experience when they visit our club whether it’s just from time to time or as a regular member.

You’ll also help to drive and retain membership, by providing a great service and use your knowledge of the Club to handle any potential membership enquiries. You need to provide advice and support to individual customers and members whilst using the facilities to help them to get the most out of their visit. You’ll also assist in making make sure the club is clean and well maintained, and fully compliant with legislative requirements.

Where Will You Be Working?

Stratford Manor Hotel is located in the outskirts of the historic town of Stratford-Upon Avon and provides easy access to the whole of Warwickshire. With conference facilities catering for up to 700 delegates at any one time, this hotel caters for a range of guests, coming for business or leisure. Our hotel even features it’s own falconry centre! Whether guests are joining us for a spa break or a business meeting, this is a home from home environment and our team are sure to provide the friendliest of welcomes. This hotel features 104 newly refurbished bedrooms that are sure to wow any guest. We pride ourselves on investing in our people and delivering outstanding customer service.

What’s In It For You?

People love to work with RBH Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

To be passionate about delivering the very best leisure club experience for your hotel customers and members
To be smart and well presented
Previous experience in a similar role or you could be looking for your first leisure position
First aid at work, Rep's level 2, RLSS lifeguard NARS pool attendant or RLSS bronze medallion any of these are useful
Good standard of numeracy, literacy
Excellent level of spoken and written English
To be able to work shifts that generally will be between 6.30 am and 10pm, which will include weekends and bank holidays

The Bigger Picture

Stratford Manor Hotel is managed by RBH Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

A valid UK/ EU work permit: RequiredPart time