Opus People Solutions
United Kingdom
£15,000 - £19,999
13 Sep 2018
17 Sep 2018
Contract Type
Full Time

This is an exciting opportunity to make a real difference to people requesting assistance form Social Care Services and a good introduction to the work of Social Care Services.

The Main Purpose of this Role:

  • The role of Community Care Practitioner is to maintain a safe and efficient response (working within required timescales) for new safeguarding referrals for Adults at Risk of Abuse or Neglect.
  • The Community Care Practitioner will be responsible for completing trawls of relevant data bases and required information gathering in order to assist in the MASH decision making process.
  • Record decisions on behalf of the MASH Manager, Social Workers, or Senior Practitioners; make arrangements for services to be delivered either by Social Care Services or by an outside agency or body. Some situations will involve giving detailed advice to enquirer.
  • To make contact with those people submitting enquiries, case responsible workers/Team and the subjects of such enquiries or their representatives as appropriate.

Main Activities and Responsibilities:

  • Maintain constructive relationships with a broad range of internal and external stakeholders and specifically with social care professionals from different teams.
  • Through liaison, dialogue and searching appropriate databases collect and collate relevant information to add to the initial decision making process.
  • Contacting customers who have been referred after the initial contact with Customer First. Seeking further information from other agencies and giving advice to customers and other organisations, where needed.
  • Recording needs of clients by gathering all required essential customer information.
  • Informing referrers of outcomes.
  • To ensure appropriate recording of decisions made within the MASH and communication of such decisions as appropriate.
  • Responsibility for arranging work Rotas.
  • Promotion of good relationships with other agencies and professionals, e.g. Education, Health, Police, Integrated Services.
  • Administration: preparation of correspondence.
  • Monitoring of the referral process and production of relevant information to team manager.
  • Use of computer for database work, produce letters, use email system and search Internet.
  • Apply guidance on information sharing, obtaining consent, and confidentiality issues
  • Escalate evidence of ineffective safeguarding arrangements within or outside of the MASH.
  • Demonstrate through personal and professional example a commitment to equality of opportunity for all groups of staff and service users and challenge all forms of discrimination or unjust behaviour.
  • Work within statutory guidance, Suffolk County Council (SCC) policies and procedures, and MASH procedures.


  • Computer literacy and keyboard skills.
  • Awareness of the difficulties customers may face e.g. cultural or religious, disability and communication difficulties.
  • Assessing the needs of clients and recommending appropriate solutions.
  • Ability to communicate clearly and effectively to individuals both in person and on the telephone
  • Ability to record information clearly and concisely
  • Ability to negotiate with service users and providers, carers and other colleagues in statutory and voluntary agencies
  • Ability to deal with aggression.
  • Tact and diplomacy in handling sensitive issues.
  • Listening skills to establish needs of clients.
  • Ability to establish a rapport with and provide support to both customers and staff who
  • will sometimes be under stress.
  • Ability to compose letters.
  • Awareness and commitment to equal opportunity.
  • Experience of dealing with the general public in an advisory or information giving capacity either in person or by telephone.
  • Diligent case recording and record keeping skills.
  • Experience of working with computer systems, e.g. Microsoft Word, Outlook.
  • Experience of working on own initiative and making informed decisions.

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