COMMUNITY CARE PRACTITIONER – MULTI AGENCY SAFEGUARDING HUB
This is an exciting opportunity to make a real difference to people requesting assistance form Social Care Services and a good introduction to the work of Social Care Services.
The Main Purpose of this Role:
- The role of Community Care Practitioner is to maintain a safe and efficient response (working within required timescales) for new safeguarding referrals for Adults at Risk of Abuse or Neglect.
- The Community Care Practitioner will be responsible for completing trawls of relevant data bases and required information gathering in order to assist in the MASH decision making process.
- Record decisions on behalf of the MASH Manager, Social Workers, or Senior Practitioners; make arrangements for services to be delivered either by Social Care Services or by an outside agency or body. Some situations will involve giving detailed advice to enquirer.
- To make contact with those people submitting enquiries, case responsible workers/Team and the subjects of such enquiries or their representatives as appropriate.
Main Activities and Responsibilities:
- Maintain constructive relationships with a broad range of internal and external stakeholders and specifically with social care professionals from different teams.
- Through liaison, dialogue and searching appropriate databases collect and collate relevant information to add to the initial decision making process.
- Contacting customers who have been referred after the initial contact with Customer First. Seeking further information from other agencies and giving advice to customers and other organisations, where needed.
- Recording needs of clients by gathering all required essential customer information.
- Informing referrers of outcomes.
- To ensure appropriate recording of decisions made within the MASH and communication of such decisions as appropriate.
- Responsibility for arranging work Rotas.
- Promotion of good relationships with other agencies and professionals, e.g. Education, Health, Police, Integrated Services.
- Administration: preparation of correspondence.
- Monitoring of the referral process and production of relevant information to team manager.
- Use of computer for database work, produce letters, use email system and search Internet.
- Apply guidance on information sharing, obtaining consent, and confidentiality issues
- Escalate evidence of ineffective safeguarding arrangements within or outside of the MASH.
- Demonstrate through personal and professional example a commitment to equality of opportunity for all groups of staff and service users and challenge all forms of discrimination or unjust behaviour.
- Work within statutory guidance, Suffolk County Council (SCC) policies and procedures, and MASH procedures.
YOU MUST HAVE:
- Computer literacy and keyboard skills.
- Awareness of the difficulties customers may face e.g. cultural or religious, disability and communication difficulties.
- Assessing the needs of clients and recommending appropriate solutions.
- Ability to communicate clearly and effectively to individuals both in person and on the telephone
- Ability to record information clearly and concisely
- Ability to negotiate with service users and providers, carers and other colleagues in statutory and voluntary agencies
- Ability to deal with aggression.
- Tact and diplomacy in handling sensitive issues.
- Listening skills to establish needs of clients.
- Ability to establish a rapport with and provide support to both customers and staff who
- will sometimes be under stress.
- Ability to compose letters.
- Awareness and commitment to equal opportunity.
- Experience of dealing with the general public in an advisory or information giving capacity either in person or by telephone.
- Diligent case recording and record keeping skills.
- Experience of working with computer systems, e.g. Microsoft Word, Outlook.
- Experience of working on own initiative and making informed decisions.