The Dixon Autograph Collection
London (Greater)
Competitive salary
12 Sep 2018
19 Sep 2018
Contract Type
Full Time
The Dixon, a new boutique-style hotel part of Autograph Collection by Marriott, is scheduled to open its doors in November 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon is set to be become a new cultural hub for the capital’s centre of artistic activity.• Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool. • The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls. • Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.The roleA naturally confident and highly driven individual who will have a proven track of ensuring the achievement of established quality and guest service standards. Key responsibilities •Provides memorable guest service as per the Autograph Collection brand standards.•In-depth understanding of the Brand and its values which are lived on daily basis.•Extends an efficient and welcoming experience both upon arrival and departure.•Ensures that data accuracy standards are followed.•Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any guest questions and enquires providing adequate response to them.•Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.•Maximizes occupancy and uses up-selling techniques to promote the hotel.•Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential.•Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.•Ensures responsibility over his / her cash float while on duty, and completes all cashiering transactions prior to ending a shift.•Adheres to the correct procedures on acceptance of payment cards and cash, as well as foreign currency exchange.•Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.•Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.•To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front of House Manager.•To seek ways to maintain, improve and effectively work within the Front of House teams.•Adheres all safe handling and H&S requirements with regards to his/her tasks and working areas.•Ensures that the shared working areas and back office are kept neat and tidy at all times.•To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.•To perform other duties or responsibilities as assigned. •Previous guest exposure in the Tourism and Hospitality industry•Genuine passion for delivering inspirational service at all times•Proven ability to work well under pressure in an organized manner•Good knowledge of MS Office, and hotel PMS systems such as Opera is preferred.•Approachable, professional and an eye for detail•Flexibility to work different shifts and stretches, including nights