Clinic Manager - Bristol

Destination Skin
United Kingdom
Competitive salary
13 Sep 2018
22 Sep 2018
Contract Type
Full Time
Our Vision & Mission
DestinationSkin is a national chain of registered clinics specialising in non-invasive, advanced skin solutions. With an incredibly strong culture our vision for both our clients and our employees at DestinationSkin is to be “You At Your Best”. We want our employees to be the best they can be and to help our clients achieve the same through our tireless mission in educating and inspiring women and men to adopt advanced skin solutions that work.

Role Description
As a Manager you will be responsible for leading the efficient operational delivery of advanced skin solutions that work within clinic. You will manage every aspect of the day to day clinic operation ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.
Key Responsibilities: ·
To lead, motivate and manage clinic staff to encourage a high performing team – Appraise, encourage and support clinic staff – Ensure all staff are trained effectively and manage performance/conflict where necessary
· Delivering industry leading customer service that takes us from “Good to Great” - Develop and maintain a customer focussed culture within the clinic that delivers high standards of service and creates long term relationships with clients. Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary
· Making our vision and values live and breathe - Maintain a high profile within clinics and clients alike in order to lead by example and stand by company values
· Effective staff management - Ensuring we have the right people in the right place at the right time enabling full clinic optimisation. Using every possible opportunity to facilitate clinic efficiency
· P&L management, taking every opportunity to minimise costs and maximise revenue – Review and analyse clinic financial performance vs target against clinic/company EBITDA. Plan and implement stock control to maximise sales and minimise any stock loss
· Ensure all organisational audit, policies and protocol standards are met at all times - Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic whilst increasing the efficiency and effectiveness of the clinic
Qualifications/ Requirements
· Good working knowledge of Beauty & Aesthetic Industry
· Experience of working within a medical or highly regulated environment
· Previous experience/accreditation in professional laser and skin treatments preferred · Experience of working with P&Ls and interpretation of data
· Ability to work flexibly to suit the hours and needs of the business
Key Competencies
· Motivated, organised and Professional
· Demonstrates strong commercial and financial acumen
· Ability to build, maintain and be part of high performance teams
· Strong written, oral and presentation skills
· Capable of problem solving and decision making
· Honest, reliable and professional at all times
KPI’s for success
· Sales and Revenue Targets
· Clinic EBITDA
· Clinic Audit scores
· Utilisation of Staff
· Call Answer Rates
· Customer Survey Satisfaction
· Mystery Shop Score

Our Company Values
Our employees should demonstrate our company values every day to both their colleagues and our clients.

PERSONABLE Personal, approachable, closeness, amiable, affable, amicable ETHICAL Honest, moral, genuine, principled, real CONFIDENT Sure, certain, proud, self-esteemed, assured
PASSIONATE ABOUT RESULTS Enthusiastic, energetic, eager, competitive, confident in our ability

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A valid UK/ EU work permit: RequiredFull time