Customer Service Advisor / Supporter Care Officer (Fundraising)

Kidney Research UK
£17,000 to £21,000 per annum (FTE)
05 Oct 2018
19 Oct 2018
Contract Type

Customer Service Advisor / Supporter Care Officer (Fundraising) 

Kidney Research UK is a charity working to cure kidney disease. It is still out there, a silent killer, blighting the lives of more than two million patients, with a further million undiagnosed. We are the largest charitable funder supporting renal research in the UK today. For decades the research we enable has been saving lives, but people continue to suffer, and we want to do so much more to help. 

Position: Supporter Care Officer 
Location: Lynch Wood, Peterborough, Cambridgeshire 
Job type: 1 x Full Time, Permanent and 1 x Part Time, 12-month Fixed Term Contract 
Hours: Full Time, 37.5 hours per week, Part Time, 22.5 hours per week (flexibility regarding working hours / days) 
Salary: £17,000 to £21,000 per annum (FTE) 

Closing date: Friday 19 October 2018 

About the role: 

This is an exciting opportunity for a highly motivated and enthusiastic individual to join our Supporter Care Team within Kidney Research UK. We are looking for someone who is keen to engage with our supporters and stakeholders and offer the highest standards of Supporter Care. 

About you: 

With outstanding customer care skills and experience of working within both an inbound and outbound telephone contact team, you'll need to have a passion for customer engagement. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database and any queries dealt with to conclusion. 

The successful candidate will need to have knowledge and experience of dealing with customers effectively through a variety of communication methods including telephone, email and social media. 

In return, we offer the opportunity to be part of a fantastic team in the leading UK charity funding research that focuses on the prevention, treatment and management of kidney disease. It’s an exciting time for the charity with lots of fresh new initiatives taking place that we want you to be involved in. 

You may have experience of the following: Supporter Care Officer, Customer Service Officer, Customer Care Officer, Customer Service Advisor, Customer Service Representative, Call Centre Operative, Contact Centre Operative, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Fundraiser, etc.

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