Guest Service Agent - Maternity Cover - 5 Jumeirah Lowndes Hotel

Recruiter
Jumeirah Lowndes Hotel
Location
London (Greater)
Salary
Competitive salary
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
About Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah. Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Frankfurt, London and Mallorca (Spain) in Europe; the Maldives and Shanghai in Asia. Jumeirah Group also operates the new upscale-casual brand, Zabeel House by JumeirahTM and runs the luxury serviced residences brand Jumeirah LivingTM with properties in London and Dubai; the wellness brand TaliseTM; Jumeirah Restaurant Group DubaiTM; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality ManagementTM; Jumeirah SiriusTM, its global loyalty programme; and isme by Jumeirahâ„¢ an app based rewards programme in the UAE. Future openings include luxury hotels in the UAE, Bahrain, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia. http://www.jumeirah.com/

Jumeirah Lowndes Hotel is a boutique hotel in Belgravia offering a collection of appointed bedrooms and suites designed to suit the needs of both the leisure and business traveller. Lowndes Bar & Kitchen offers guests all-day dining from its modern British menu in a relaxed and comfortable setting. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak Health Club & Spa.

About the Job: An opportunity has arisen for a Guest Services Agent (Maternity Cover) to join the Front Office Team at Jumeirah Lowndes Hotel.

The main duties and responsibilities of this role include, but are not limited too:

  • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
  • On check in, ensures, in consultation with the Front Office Team Leader if necessary, that the guest is assigned a room of the type and at the rate requested. In the case of a walk in, the guest should be sold a room at the highest available rate.
  • Escort guests to their rooms on checking in, explain and endeavor to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Inform Luggage porters of guest's room number.
  • Attend to guests' complaints, enquiries and request, refer problems to the Front Office Team Leader where necessary.
  • Carry out any other Front Office duties as may be assigned by Front Office Team Leader/Front Desk Manager.
  • Fulfil a switchboard function by answering all incoming telephone calls to the hotel and answer guest enquiries or re-direct as appropriate, including scheduling and making wake- up calls. All telephone calls to be answered in line with company standards.

About you:

The ideal candidate for this Guest Services Agent (Maternity Cover) will have the following experience and qualifications:

Essential

  • Attention to detail
  • Problem solving capability
  • Excellent customer service skills and organisational skills;
  • Good working knowledge of MS Office applications and Opera Property Management System;
  • Excellent command of the English language - verbal and written.

Desirable

  • Previous experience in a similar role in a 4 or 5* hotel
About the Benefits:

Benefits for the successful Guest Services Agent (Maternity Cover) include:

  • Meals on duty
  • Dry cleaning
  • 28 days paid annual leave including bank holidays
  • Interest free season ticket loan
  • Jumeirah hotel accommodation discounts
  • Company reward and recognition schemes
  • Childcare support
  • Dental cover
  • Company pension plan
  • Excellent training and development opportunities
An attractive salary and the opportunity to work for a company with major worldwide expansion plans is offered.

See description