Night Reservations Agent - Maternity Cover

Hyatt Regency London – The Churchill
London (Greater)
Competitive salary
11 Oct 2018
14 Oct 2018
Contract Type
Full Time
The Reservations Agent is accountable for obtaining guest information that allows employees to create and deliver personalised experiences throughout the guests’ stay. As well as, ensuring guests’ calls and requests are followed up on throughout the shift. Some of the key responsibilities include but are not limited to:Ensures guest bookings are set up correctly including personalised informationUpdates the database that allows employees to create and deliver personalised experiencesMaximising revenue opportunities through up sellingPersonalises guest profiles with accurate guest preferencesEnsures all guests have the appropriate credit facilities establishedProviding all required information about the Hotel, available services and facilitiesAnswers all incoming phone calls and assists guestsReplies to guest emailsCovers the night switchboard duties including, emergency procedures and updating daily function boardsEnsure to be aware of all operating systems for both reservations and switchboard, such as Avaya, Opera, Hotsos and Reserve. as above