Junior Concierge

Hyatt Regency London – The Churchill
London (Greater)
Competitive salary
11 Oct 2018
14 Oct 2018
Contract Type
Full Time
An excellent opportunity has become available for a Junior Concierge to join our team.About us:We are an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street. Our aim is to create energizing experiences that connect our guests to who and what matters to them most.About the role:The Junior Concierge is accountable for providing guests with all services and assistance connected with arrival, stay and departure from the hotel, the role of the Junior Concierge is to assist the Concierge team in achieving these goals. Some of the daily responsibilities include but are not limited to:Responsible for presence in the lobby overlooking the bell teamAssisting the Concierge with the arrival, stay and departure experienceAssisting the bell staff team with delivering luggage, newspaper, parcels, letters, etc.Assisting with guest queries related to the hotel and promotes hotel facilities efficientlyAssisting the concierge team with incoming mailsAssisting the concierge team with external and internal phone callsTo work closely with other teams to maximize guest satisfactionResponsible for ensuring Lobby is clean and tidy at all timesTo have flexible working hours to coincide with the business (early, late and night shift were needed)To have a good knowledge of the London area i.e. restaurants, attractions, theatres etc. as above