Host On-boarding and Community Executive

Recruiter
Stashbee
Location
Spitalfields and Banglatown
Salary
£20,000 - £24,999
Posted
12 Oct 2018
Closes
16 Oct 2018
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Stashbee is a marketplace for storage. Think Airbnb, but for boxes. We're here to make storage space easy, affordable and convenient for everyone, everywhere.

Between moving houses, becoming Britain’s next top hoarders and travelling, we found that we just didn't have enough storage space. We tried using self-storage companies and found them to be super expensive, inconveniently located and out-dated. We wanted to store our stuff nearby, with like-minded people, without spending a ‘boxload’ of cash. So we started Stashbee to connect people who need space with people who have too much of it.

We are a fast growing, revenue generating start-up. We have had amazing traction to date, been featured in the BBC, The Times, Daily Mail, have been through the Ignite Accelerator programme and have spent the last year building a team, developing our world class website and growing our Host network. We have had some amazing achievements to date:

· Hosted over 40,000 Storage Days
· 35% MoM Host Growth
· 9.6 out of 10 on Trustpilot by our delighted Guests and Hosts
· 33% increase in revenue last month (May 2018)

We have just finished our second round of funding(raising a whopping £900,000) and are now ready to rapidly scale and grow the business. You would be the 10th member of the team!


WHAT THE ROLE INVOLVES:

Our vision is to make storage easy, available and affordable for everyone in London, the UK and the world! With that in mind, we launched Stashbee to give likeminded people a new and better way to meet and store. Turns out a lot of people agree with us and we’re growing fast with 35% month on month host acquisition growth. We’re now looking for the right person to join the HOST ON-BOARDING TEAM to help maintain and grow this figure, making it easy for the sales team to claim the glory… Don’t worry, we know who the real heroes are… Supply creates demand!


MAIN RESPONSIBILITIES:

· Increase host listings by actively managing the Host On-boarding funnel, dealing with detailed Host queries and checking the quality of Host listings before being put live
· Relationship Management – build strong relationships with our hosts, you will be driving some of the most important metrics in the company, including Host Readiness and Host Responsiveness
· Developing commercial and strategic partnerships with diverse clientele for a variety of different space types
· Dealing with Host enquiries via phone, chat function and email – you will be the face, voice and heart of Stashbee for our thousands (soon to be millions) of Hosts
· Working on operations, keeping on top of move ins, move outs, missed payments etc
· Supporting the Guest Sales Funnel (some days are crazy on one side of the business, so it’s all hands on deck – ask us what happened when we were the top trending article and video on the BBC!)
· Delivering unparalleled service and consistently earning 5 star customer reviews


OTHER RESPONSIBILITIES (as required):

· Help with marketing and promo activities, act as a brand ambassador for Stashbee
· Conduct Host Photo Shoots for Stashbee managed spaces
· Support digital marketing where required
· Other ad hoc tasks (no role is ever that specific in a start-up!)

This as a great chance to learn a huge amount in a dynamic environment, so get to know the team and make the role your own!


WHAT WE’RE LOOKING FOR:

We expect the next year to be an incredibly exciting and busy time for Stashbee as we scale the business in the London and the rest of the UK (for now). We’re looking for a special kind of person to join us working full time at our offices in Shoreditch:

· At least one year’s experience, prior customer facing / relationship management experience preferred
· We are looking for a positive, friendly attitude and a great listener. Someone who thrives when building great relationships with our host network
· Work well under pressure, can think on your feet, be proactive, and manage time well. Multi tasking is essential!
· An ability to work outside of your comfort zone, you get excited about tackling unfamiliar tasks and learn quickly - in an early stage of a start-up, there’s no such thing as a job that’s too small!
· Excited about growing and scaling a start-up business with a big vision – you’re motivated by ambitious targets
· Passionate about the sharing economy and entrepreneurship – you probably want to run your own business one day ;)
· Occasional weekend hours may be required in order to provide a 7 day a week service to our customers. Where necessary a rota will be drawn up and hours shared out across the team, (we will of course offer days in lieu for this)
· You will regularly have excellent suggestions for the Stashbee Team Spotify Playlist, and can contribute terrible jokes/puns/anecdotes/GIFs to the team
· Available ASAP!


WHAT WE OFFER:

· Be part of Stashbee’s exciting journey to completely change the way people store things. This is an incredible opportunity to learn & challenge yourself at a fast-growing start-up as an early member of the team
· Personal coaching by our co-founders. With 20 years combined experience, if there’s a part of the business you want to learn more about or a skill you want to develop – we can help
· Opportunity to take on responsibility for key areas of the business with support and guidance from experienced co-founding team
· Relaxed working environment with a friendly and highly motivated team


COMPENSATION DETAILS:

· £20,000 - £24,000 (Based on Experience) – plus additional performance-based incentives
· Opportunity to earn Equity Options in the company
· 25 days holiday
· The opportunity to grow with a well-funded, fast paced start-up
· Immerse yourself in the world of start-ups and our amazing pool of advisors / connections
· Work with a team of people who care about your development!
· Other benefits include Pension Plan (Nest), childcare vouchers and Cycle to work scheme

Additional Application Instructions:

Please provide a CV and Covering Letter explaining why you are interested in joining our team.

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