Operations Executive – cleaner onboarding

London (Central)
£20,000 - £24,999
12 Oct 2018
16 Oct 2018
Retail and Sales
Contract Type
Full Time
We’re Housekeep – the UK market leader in connecting households and cleaners. We make it easy for customers to book, manage & pay their cleaner online and have created the best place for cleaners to find work.

We’re backed by leading VCs, angels & founders and managed by a team with 50+ years’ experience scaling businesses. We understand our two-sided marketplace better than anyone else on the planet and are using technology to disrupt how our industry works.

We’re only four years old and have already reached 100,000 5* customer reviews, 1,000s of cleaners, profitability & are scaling 2-3x every year. We have more awards and press coverage than we have shelf space for. We still have huge opportunity ahead of us and are targeting building the business to £100m+ revenue in the next 3-5 years.

The role
We’re recruiting for an Operations executive in our cleaner recruitment team. This is a unique opportunity to take ownership of a critical part of our business and to take real responsibility in scaling the function over time.

Your role will include:
* Managing jobs boards and identifying the best cleaners
* Delivering the cleaner onboarding process, ensuring the cleaners experience is smooth
* Providing exceptional customer service to our cleaners
* Listening to feedback from cleaners and making changes to better our processes
* Making our cleaner recruitment process more efficient and develop tools to support this as we scale
* Track performance to drive up quality and retention
* Reporting on performance to the senior team

Do you have:
* Degree-level education and/or 1+ years’ professional working experience?
* Ability to listen to individual needs and be able to tailor your response?
* Excellent interpersonal and communication skills, including fluent English?
* Confidence presenting to groups?
* Ability to think through problems and to offer solutions?
* Strong administrative skills and the ability to multitask?
* Passion for working in a buzzing, rapidly-changing start-up environment?
* A positive, can-do, sleeves-rolled-up-attitude?

It is a bonus if you have experience in:
* Presenting training or group onboarding sessions
* Commercial cleaning or the home services industry

This is an exciting opportunity for you to apply your exciting skills to an innovative, technology-first business. If this sounds like you, we would love to hear from you.