Customer Support Representative

Recruiter
UENI Ltd
Location
London (West)
Salary
Competitive salary
Posted
12 Oct 2018
Closes
16 Oct 2018
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Note: In order to be considered for this role we request your CV updated as well as a cover letter describing how your qualifications best prepare you for this role. All applications without cover letter won't be considered.
--
UENI seeks an experienced customer-centric support representative. As a CSR, you are responsible for all customer queries assigned to you. Our customer interactions are handled and fully owned by each CSR in a friendly, prompt, and professional manner whilst working with a small support team. We strive for “one and done” and high CSAT.

*Duties include:* quality replies to customer emails through our help desk, assisting with process and documentation improvements, account reviews, occasional inbound and outbound calls to existing customers, and customer retention campaigns.

*MINUMUM QUALIFICATIONS*
* Passion for helping people and empathetically solving problems;
* Impeccable written communication skills and proper English grammar (your daily workflow relies heavily on professional communication with customers and colleague);
* Excellent phone manners;
* Highly organised, efficient, and capable of independently managing workloads calmly;
* High technical competence with computers and able to learn new software and systems quickly;
* Proactive team player who is willing to ask questions, give feedback, and seek solutions whilst in a fast-changing environment;
* Accuracy and attention to detail;

*REQUIREMENTS*
* Background or understanding of the SaaS business model;
* Familiar with CRMs and help desk software;
* Technical documentation writing experience;
* Proactive customer-first sales and success understanding;
* Familiar with customer success metrics like CSAT, FTR, NPS, churn, and LTV;
* Basic website building skills (HTML, links, email)

*BENEFITS*
* Competitive salary & Equity options package
* Holiday increases with each year of service
* Perkbox
* Employee referral scheme
* Career progression – personal development, autonomy and responsibility
* Support for in-house and external training for professional development
* Work with brilliant people from 10+ nationalities who love what they do
* Camaraderie & team spirit – we have a stocked kitchen, Friday beers, and regular office parties

Similar jobs

More searches like this

Similar jobs