Helpline Adviser (Dementia Charity)

£21,112 actual per annum
15 Oct 2018
30 Oct 2018
Candidate Services
Contract Type
Part Time
Helpline Adviser (Dementia Charity) 

Unite with us against Dementia 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Helpline Adviser (Weekday Service) 
Location: Crutched Friars, London, EC3N 2AE 
Contract type: Part Time, Permanent 
Hours: 28 per week 
Salary: £21,112 actual per annum 

Closing date: midnight on Thursday 25th October 
Interview date: TBC 

About the role: 

Our National Dementia Helpline responds to over 40,000 telephone, email, web chat, social media and letter enquiries every year, and demand is growing. Our Helpline Advisers provide information, advice and emotional support to people who contact the Society’s Helpline service. We are looking for another Helpline Adviser to join our team, working 2 days during the week and Sundays. 

About you: 

You will have direct experience and knowledge of working in a helpline service and an understanding of relevant social policy, welfare rights, health and social care issues that affect people living with dementia. 

You will have well developed written communication skills with substantial experience of responding to helpline emails and other written enquiries. 

Applicants must possess a degree and excellent written and spoken English skills. You will be self-motivated, able to work well under pressure and a good team player. Above all, you must have a real commitment to providing a high-quality information and support service to people affected by dementia. 

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Helpline Adviser, Helpline Advisor, Customer Servicer Advisor, Dementia Adviser, Charity, Charities, Third Sector, Support Worker, Social Care, Mental Health, Dementia, Alzheimer’s, Community Development, Adult Care, Helpline, Helpdesk, Social Worker, etc.

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