Customer Service Advisor - Part time

Recruiter
HSBC
Location
Swansea
Salary
£17,250 pro rata rising to £18.250 pro rata
Posted
05 Nov 2018
Closes
05 Dec 2018
Contract Type
Permanent
Hours
Part Time

Customer Service Advisor – HSBC - £17,250 starting salary (Pro Rata) 

Job summary:

Working as a Customer Service Advisor you’ll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

 

Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

 

What will I be doing as a Customer Service Advisor?

  • Engaging with a wide range of customers over the telephone
  • Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
  • Identifying suitable products and making suggestions to suit customers’ requirements
  • Bringing a good sense of fun and humour to the role is essential too.

We are looking for people to work on a part-time basis on the following days Monday, Tuesday and Saturday shifts available are 8am-2pm  

What’s in it for you?

From the moment you join our team, on top of a competitive salary and a paid holiday allowance, you will also receive the following benefits package:

  • A discretionary annual bonus
  • Bupa healthcare for you and your family
  • A market-leading pension scheme
  • Life assurance (4x base salary)
  • A smart-casual dress policy
  • Subsidised canteen and free on-site parking.  

You'll start on a salary of £17,250 Pro Rata and since we're passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this, we will ensure you receive incremental pay raises over 12 months that take your salary of £18,250 Pro Rata (subject to performance).

We can also offer you great onsite facilities, such as an on-site restaurant, free parking, internet cafe and games room. We also have a dedicated team focused on creating an enjoyable working environment and organising regular social events (onsite benefits vary from site to site).

Do you want a career rather than just a job? Then join HSBC, a truly global organisation where some of our most successful senior employees started their careers in our Contact Centres

HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website