In Room Dining Night coordinator/server (agent)

The Savoy
London (Greater)
Competitive salary
05 Nov 2018
11 Nov 2018
Contract Type
Full Time
* To answer calls in a timely manner and taking guest Food & Beverage orders* To be responsible for charging all Food & Beverage items in the department* To be able to emphasise and connect with the guest both over the phone and when serving.* To be able to serve the guest within our set Service Standards. * To know how to deal with challenging situations and to be able to take decisions * To contact guests if there are delays or challenges with an order. * To check orders for quality and presentation where possible when leaving the floor.* To handover any challenges to the IRD MOD and coordinator for the next shift.* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner. * To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team. * To uphold and carry out administrative duties* To coordinate and check the amenities for the following day. * To be able to operate all computer systems in accordance with the correct operating standards * To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner. see description