Enquiries and Visitor Services Apprentice in Edinburgh EH14

QA Apprenticeships
Competitive salary
08 Nov 2018
12 Nov 2018
Contract Type
Full Time

The British Geological Survey (BGS) is one of the world's leading and forward thinking geological science institutes with a focus on both public good science and government and geoscientific research to understand earth and environmental processes.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

As an Enquiries and Visitor Services Assistant, you will support the process of delivering charged and none charged information to our stakeholders. You will carry out a wide range of administrative tasks to enable the efficient processing of commercial orders and scientific enquiries dealing with incoming enquiries and requests received by the BGS Enquiry Service and Sales Desk, in person via e-mail and by telephone. You will assist visitors and stakeholders as they come into BGS to view our geological records. You are required to provide a responsive service to the geology shop manager in times of absence and with the shop finances and merchandising

Working across the BGS Data and Science Services team you will also support the graphics team in supplying maps to the public via a Print-on-Demand Service, as well as scan BGS records and publications to make them available to digitally.

Primary Tasks:

The post based at BGS North, includes delivering or supporting the services below.

Visitor Service (GeoRecords, Library Services) Customer Services (GeoReports, Enquiries help desk, Geology Shop/Sales) Graphics Services and Informatics (scanning) The post holder will work across all parts of Data and Science Services based in the Lyell Centre with some time spent in the George Bruce Building in the digital imaging studio and the archives.


Provide a service to retrieve and supply records for both on-site visitors and requests via phone/email. Liaise with external stakeholders to search for and identify relevant and available BGS archive records/publications for supply/viewing at the Lyell Centre. Co-ordinate booking, receiving visitor on arrival (commercial, public, academic), supervising activity and presenting a professional image at all times. Collaborate with the Informatics team to facilitate improved access to archive records in line with current legislation and terms of deposit. Efficient identification and retrieval of BGS maps and other BGS publications for viewing during visit using the IDA (Intranet Data Access) Provide cost effective quotes for scanning of archive records following visit or direct to Sales for publication orders Carry out associated financial administration and back-office tasks accurately Ensure professional contact with customers on telephone, e-mail or face to face

Library Services

Provide support to the library services by locating library material for use by visitors and staff, helping to search for publications Liaise with Keyworth library over transferring publications between the sites and additions to local collections.

Customer Services

GeoReports co-ordination – deputise Support the local information officer in administering the GeoReports service Liaise with customers and scientists in order to supply reports within agreed turnaround times. Enquiry Service Helpdesk Support the local information officer in processing Enquiries emails and answering the phone as required, recording all enquiries in the tracking database.

Geology Shop/Sales

Provide support to Lyell Centre Sales Officer as required Covering Geology Shop ‘front of house’ duty as required Deputise in processing sales orders, financial administration and fielding related telephone/email enquiries Generate ‘print-on-demand’ maps and reports as requested by customers, within required timeframes Handling postal and digital delivery of maps Graphics Services and Informatics


Provide an effective digitization service across the Edinburgh campus with supporting key customers in Informatics (Records) /Georecords Service Understanding the archive records, communicating effectively across the teams (informatics/enquiries), and working with EIR regulations with terms of deposit. Adjust and retouch digital images to ensure the best quality of output Digitise records using specialist overhead high resolution digital cameras and book scanners Using photographic archive scanners and digital cameras to digitise photographic originals Use Adobe Creative Suite, Photoshop to clean, enhance and purpose images for intended use

Skills and Experience:

Required Skills:

You will be motivated and possess good communication and organisation skills and have the ability to work unsupervised with a degree of lone working. You will have experience at working in a service area such as a library, enquiry service or retail environment and possess customer care skills. As a successful candidate demonstrate a positive attitude at all times, and have the ability to work to tight deadlines under pressure, you should be flexible, and demonstrate readiness to switch between projects at short notice with a good attention to detail.

Additional Information:

Full time working hours are 37 per week, Monday to Friday excluding lunch breaks. A generous benefits package is also offered, including a company pension scheme, childcare voucher scheme, and 30 days annual leave plus 10.5 days public and privilege holidays.

With the variety of this role and the scope of what you do the opportunity to find further career progression will be attainable.

The opportunity to go up in salary banding will come with the progression in the career.

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”