Spa Receptionist

Recruiter
The Landmark London
Location
London (Greater)
Salary
Competitive salary
Posted
08 Nov 2018
Closes
11 Nov 2018
Contract Type
Permanent
Hours
Full Time
About the roleWe are currently looking for a passionate SPA Receptionist to join our Health Club & SPA team. This is a fantastic opportunity to join a friendly and welcoming team on a full time basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a SPA Receptionist your main duties will include:•Provide superior world-class service to our colleagues, members & guests at all times. Follow The Spa & Health Club etiquette guidelines.•Act in accordance with Departmental Policies and Procedures and standards.•Ensuring all Health & Safety requirements is adhered to at all times.•Possesses good knowledge of Health & Safety, Fire, Manual Handling and Emergency procedures.•To be the consummate professional at all times; immaculate appearance and smile.•Display self-confidence, grace and courtesy to guests and colleagues.•To be sincere about caring for people and get a real joy about making a difference to people's lives.•At all opportunities, assists guest directly and indirectly in order to assist in efficient spa & health club operations, resolve problems to provide guests a delightful stay and experience in the hotel.•Develop and maintain appropriate and quality relationships with the spa members and guests.•Ensure effective liaison between spa receptionists, spa therapists and Interacts with Hotel staff in a professional manner, assisting other departments with necessary information.•Maintains an up to date working knowledge of all Hotel activities and events.•Ensure professional communication over the phone, email and face-to-face.•Takes spa reservations for internal and external guests.•Welcome Guests and Members, ensuring all requirements are met and carefully assess the guest needs and respond to all guest requests in a courteous manner.About the CompanyThe Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018. The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Platinum Award in the ‘Investors in People’ accreditation. We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.If you feel this is the role for you, please apply today! The ideal candidate for this position as SPA Receptionist will demonstrate the following company behaviours:•Team Work: To effectively cooperate with team members in order to achieve shared goals together.•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently. •Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.

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