Guest Relations Executive

London (Greater)
£20,000 - £24,999
05 Nov 2018
11 Nov 2018
Retail and Sales
Contract Type
Full Time
Hello we’re Cuckooz, we’re offering a new brand of serviced apartments made by travellers, for travellers.

We are looking for someone to join our guest relations team to be the key point of contact between Cuckooz and our guests and partners. The ideal person will be outgoing, organised with a keen eye for detail and most importantly, service obsessed.

Here it Cuckooz, we’re proud to be in a market with fierce competition, meaning we need to offer guests an unparalleled level of service at every touch point, demand the Cuckooz standard in every apartment and build a strong rapport with our agents and clients frequently booking stays.


* Booking stays – you’ll be working with direct, corporate and agency clients to offer out availability of our properties and support the team in hitting revenue targets by making the most of every enquiry.

* Liaising with guests – once guests are booked in, you’ll be responsible for ensuring they have a great experience with Cuckooz. You’ll get in touch with them to arrange a time to meet them on arrival, answering any questions they may have about our properties and make sure their payment is made within.

* Organising our cleaning rota – once we know what guests are staying where, you’ll organise and issue the cleaning rota.

* Welcoming guests to our apartments – when guests are arriving, you’ll meet them at the property to check them in and arrive a little early to make sure the apartment is perfect before our guests join us.

* Troubleshooting guest issues – during the stay, you’ll be the main point of contact for any guest issues or enquiries. If there are any facilities or operational issues, you’ll be responsible for organising maintenance as a matter of urgency.

* Dealing with reviews and complaints – sometimes (although we try to avoid it), we have issues or complaints from guests. As their main point of contact you’ll help resolve their issues and to respond to any complaints alongside the Guest Relations Manager.

*Skills & Experience*

* Excellent communication skills and able to talk to guests with ease!
* A ‘can-do’, positive attitude to fixing and troubleshooting issues.
* Happy to be flexible and work weekends for time in lieu.
* Has worked in a service environment and understand how to work with VIP clients.
* Can remain calm under pressure, think on their feet and work with very little guidance.
* Some understanding of channel managers and property management systems would be great, but it’s not at necessity.
* Ambition to grow in rapidly expanding company.


* Get to hang out in some super-cool apartments designed by the best interior designers from around the world.
* Work with a young energetic team learning key service and startup experience.
* Access to our sister companies coworking space with lots of great events
* Pizza and beer nights!

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