Partner Operations - Associate

Laundryheap Ltd
London (Greater)
Competitive salary
05 Nov 2018
13 Nov 2018
Retail and Sales
Contract Type
Full Time
Laundryheap is a fast-growing tech startup revolutionising the laundry and dry-cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available all over the globe, in cities like London, Dublin, Amsterdam, Boston, and even Dubai.

We are currently looking for a Partner Operations - Associate to join our fast growing team at our head office in London.

Reporting into the Head of Customer & Partner Operations, the Partner Operations - Associate will help to improve the operational performance of our dry cleaning partners.

Your role will include the following:
* Monitoring all stages of partner associated processes making sure they run smoothly and efficiently.
* Finding effective ways of setting up standards and processes meant to improve the daily operations and reduce complaints.
* Frequently meeting our partners to understand their requirements and make sure they are following the set processing guidelines.
* Administration tasks that will help to keep our partners well-managed and organised.
* Offering creative ideas to the Head of the department to develop exciting processes and encourage clients to understand the service better.
* Be the internal liaison in matters regarding daily Partner Operations.

* Excellent communication and relationship-building skills.
* A proactive approach, showing initiative and ambition.
* Hungry for knowledge & process driven.
* A keen eye for details and an understanding of budget restraints.
* First class organisational skills .
* Previous experience in a similar role, preferably for a start-up.
* Proficiency in Excel is preferred.


* Work in our headquarters in central London, with the nearest underground station only two minutes away.
* Flexible working, including parent friendly working hours, flexible hours, working from home days.
* A consistent supply of fruits, snacks and coffee to make sure you’re set to shine.
* A close-by park for you to relax during your break.
* Laptop and phone.

We love to work with ambitious and proactive people, that possess a can-do-attitude, without fear of taking risks and who are confident decision makers, so make sure you take this opportunity and apply today.

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