Assistant Front Office Manager

The Savoy
London (Greater)
Competitive salary
05 Nov 2018
11 Nov 2018
Contract Type
Full Time
Hotel Overview:The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Position: Assistant Front Office Manager Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service! Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:•Assist the Front Office Manager, in all aspects of the department and ensure service standards are followed•Provides managerial support for Reception and Guest Services in the daily operational duties for these areas•Consistently offer professional, friendly and engaging service•Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines•Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation•Train supervisors and fulfill training role in the absence of the trainer•Assist guests regarding hotel facilities in an informative and helpful way•Follow department policies, procedures and service standards•Follow all safety policies •Other duties as assigned See the description