Complaint Team Administrator - Part Time

Curve Group Holdings Ltd
Competitive salary
09 Nov 2018
11 Nov 2018
Contract Type
Part Time
Complaint Team Administrator (Part Time) - Reading
Who we are

An award-winning bank here to help Britain’s go-getters.

More about us

In 2009, Aldermore set out to be the bank helping those with ideas, big and small, to realise their dreams and to seek and seize opportunity in their personal and professional lives. We call it banking for the bold. Today, we’re an award-winning bank that has helped fund the growth of Britain’s small businesses through a range of business finance solutions, specialist mortgages and savings accounts that provides our customers with the support they need to make things happen. Join us if you want to find yourself at the heart of a dynamic, growing organisation where our employees are empowered to grow their expertise and build their careers.

The Complaints team report into multiple business lines within the bank. This has helped us to become the industry’s specialist lender of choice. Across the UK, our people support our broker partners, lending to an unusually diverse range of markets and across the complete range of solutions. Today, we’re a leading national provider of leasing, hire purchase and loan facilities to SMEs. And because we have even bigger ambitions, we can offer a dynamic, progressive environment in which to build an exciting career.

The Role

You will work on a part time permanent basis in our Reading office and be responsible for collating, monitoring complaint inboxes; ensuring systems are accurately kept up to date across all business lines within Aldermore.

This is an excellent position working within a relaxed and collaborative team offering training and the opportunity for development.

16 hours per week across 4 weekdays (flexible as to which days)

The Person

You will have strong communication skills, both written and verbal, and have experience working within a telephony/customer service & administrative role.
IT proficiency with MS Office suite is also essential.

The Rewards

As you would expect, this opportunity offers a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development.

Agencies Paragraph

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore is an equal opportunities employer

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