Technical Customer Service Advisor

Sword Apak
£18,000 to £22,000
20 Nov 2018
18 Dec 2018
IT, Internet
Contract Type

Technical Customer Service Advisor 

Apak Group Limited has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians. Our employees come from a variety of backgrounds; from those with years of industry experience, to graduates looking to start their careers in a dynamic and innovative marketplace. 

Position: Technical Customer Support Analyst 
Location: Newbury, Berkshire 
Job type: Full time, Permanent 
Hours: 37.5 hours per week (Part time would be considered)
Salary: £18,000 to £22,000 
Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships; Private Medical insurance with BUPA & Healthshield; 25 days annual leave. 

About the role: 

We are looking for a bright Technical Customer Support Analyst to become part of our small, friendly customer support team. Effective customer support is an essential part of our business success. We build strong relationships with customers and through reliability and consistency ensure customer confidence remains high. 

This is an exciting fast paced entry level opportunity that will suit an individual who is passionate about technology, is keen to support customers and enjoys problem solving. If you have a keen interest in apps and mobile technology, that will also be an advantage! 

About you: 

To be successful in this role you will be technically inquisitive with a desire to be a product expert. You will have Robust analytical abilities, strong problem-solving skills and a sharp eye for detail. 

Software / development skill an advantage and further training available. Polite, confident, professional manner. 

You may have experience of the following: Technical Customer Support Analyst, Technical Customer Service Advisor, IT Support, Technical Support, Customer Service Advisor, Customer Service Representative, Customer Support, Call Centre Operative, Contact Centre Operative, etc

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