Insight Executive

NW5 1LB, London (Greater)
26 Nov 2018
04 Jan 2019
Wendy Collinson
Contract Type
Full Time

The role

We’re on the hunt for an Insight Executive who is bright, enthusiastic, thorough, and communicates well within a team. The role will involve project managing a combination of market research and marketing projects for clients. A big part of the role will also include uncovering insights using our social listening and audience insights tools. This role would suit a recent graduate where research was part of their degree (quant and qual). It would also suit someone with a strong interest in brands.

The Insight team is a thriving and growing part of the business since lots of brands want to hear what our audience has to say about their products/services. Our recent clients include Sky, Animal Friends Insurance, Aquafresh, Tesco and Dreams. The range of projects we work on is vast so no two days are the same and there are always new opportunities for keen and enthusiastic team members to make their mark in the team.

What you will do:

  • Manage market research and marketing projects
  • Liaise with clients to make sure research projects run smoothly
  • Draft and analyse quantitative surveys
  • Write reports and present findings back to clients
  • Uncover trends within the talk boards using social listening tools
  • Uncover insights about our audience using our audience insight tools
  • Liaise with Mumsnet users who participate in Insight projects
  • Help manage our panel of 16,000 parents
  • Work with the Sales team to coordinate insight elements of larger campaigns.

What you must have:

  • Excellent written and oral communication skills
  • Excellent data analysis and survey writing skills
  • Ability to work as part of a team and independently
  • Keen attention to detail in written and numerical outputs/documents
  • Ability to work under pressure to meet tight deadlines
  • Ability to find appropriate solutions to challenges quickly
  • Empathy with parents and parental issues
  • Initiative and drive – the ability, once trained, to take a project and run with it
  • Help build new client relationships.

It’d be nice if you had:

  • Project management experience

How we’ll support you

  • Weekly or bi-weekly 1-1 with line manager to review progress, agree roles, provide support;
  • Formal 6-month appraisal system;
  • LinkedIn online learning - bi-weekly DEAL sessions, training to be agreed with your line manager;
  • Initial cross training across the Insight team (and others as appropriate);
  • Initial briefing sessions with relevant business partners;
  • Ongoing on the job training from your line manager.

This role reports to the Senior Insight Manager and is based in our offices in Kentish Town. This role is envisaged as full-time but we are happy to consider flexible options for the right candidate.

Who we are

Mumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24/7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work.

Why work for us?

We’ve grown steadily and sustainably over the last 18-odd years and we’ve got every intention of carrying on. We’re building a high-performance, collaborative and agile work environment. We believe that mistakes are human, but learning is divine. We put purpose before profits, we’re committed to diversity and equality, and our computers - metaphorically speaking - say 'YES'. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best. View our equality and diversity policy: We are also proud to be a London Living Wage employer.

We host sandwich lunches, staff parties and knowledge sessions; we have a choir, a book club and a football team; and we have our own yoga studio while remaining tolerant of the Lycra-averse. Working for Mumsnet means never having to pretend you don’t have a family (or other commitments) and we promise never to keep you away from the school sports day.

Where we are

We’re based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub.

Want to know more?

Introducing - our new guide to what it's like to work at Mumsnet. Read about our mission, our vision, our values and the behaviours we expect of the people who work at Mumsnet. View Mumsnet: Our Culture:

To apply

If all of this sounds good to you, please apply with your CV and a covering letter that demonstrates some of the qualities we’re looking for.

Deadline for applications is: Friday 4th January 2019. We’ll be calling the best candidates for interview as soon as we spot them so don’t delay in applying!