Communications Co-ordinator

Cambridge, UK
28 Nov 2018
28 Nov 2018
Contract Type
Job Title: Communications Co-ordinator, Customer Service and Support Team

Contract Type: Full-Time, Permanent

Salary: £22,400-£30,300

Location: Cambridge

What it's about

OCR has an exciting opportunity for a Communications Co-ordinator within its Customer Service and Support Team. The team acts as the face of OCR for exams officers in schools and colleges and is responsible for delivering training, support and targeted communications to these customers, and using their feedback to drive forward improvements to the way things work. A varied role, the Communications Co-ordinator will play a key part in supporting exams officers as they administer our assessments.

What you'll be doing

The Communications Co-ordinator is responsible for external communications through a variety of media. You will:
  • Write and send newsletters and targeted emails to exams officers.
  • Manage the production of qualification updates to our customers
  • Maintain the admin section of the public and secure websites using content management systems.
  • Quality assure complaint responses to exams officers
  • Provide insight and updates to the Customer Support Centre

What we're looking for

  • strong communicator with excellent writing and editing skills.
  • able to write a wide variety of communications, from instructions for the web to complaint responses.
  • good eye for detail whilst also being able to consider the bigger picture.
  • outstanding proofreading skills, which you should be prepared to demonstrate at interview.
  • a confident user of Microsoft Office.
  • Work as part of a team and liaise with other teams across the business, but also spend time working on your own initiative.
  • Time management and the ability to work confidently under pressure are key.

  • Experience of working with web content management systems would be an advantage.

  • 'Can do' attitude - determined and resourceful to in order to deliver best results for OCR
  • Embrace change - future focused, inquisitive, open-minded, seeks development opportunities
  • Be open - prepared to listen to others and flush out difficult issues
  • Be diplomatic - supports others and shows respect for them
  • Be flexible - adapts quickly and positively
  • Be collaborative

Who we are

OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 10/12/2018 and interviews will be held on 17-19/12/2018 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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