Operations Task Team Leader

Cambridge, UK
£23,500 - £29,400
28 Nov 2018
28 Nov 2018
Contract Type
Job title: Operations Task Team Leader

Contract: Full time - 1 x Permanent and 1 x Fixed Term Contract (until December 2019)

Salary: £23,500 - £29,400

Location: Cambridge, CB2 8EA

What it's about

We are looking for two Operations Task Team Leaders to support the delivery of Cambridge Assessment International Education's assessments, ensuring we achieve the overarching goal of providing the right grade, first time, on time, every time.

As Exam Processing Task Team Leader, you will be responsible for the delivery of operational processes to agreed schedules, assure quality & standards, and propose and implement process improvements, helping us make a difference for every learner. The role may also require managing a team to carry out tasks as directed.

What you'll be doing

Your skills as a people person are key as you may be required to supervise a team in delivering business processes, whilst proactively monitoring their performance standards, engaging and facilitating their professional development and safeguarding the team's general wellbeing.

Business change is part of the routine and to help us continually improve, you will assist in the design and delivery of improvement projects and participate in their implementation. You will contribute to each exam series whether it is the setup and maintenance of product reference data or processing of entries, carry forwards and Group Awards, you will record, review and share lessons learned. Implement procedural changes and provide an end-to-end view of the impacts of such changes to colleagues and senior managers, where required.

You will be responsible for the recording of operational issues and risks on appropriate registers, identifying suitable corrective actions and their implementation.

Overall, you will commit to the Exam Processing team's ethos of leading by example, encouraging trust and open lines of communication to create a positive environment for both colleagues and customers. If you are up for the challenge, read on and apply!

What we're looking for;


· Ability to review processes critically and challenge the 'status quo'.

· Demonstrable financial and commercial awareness.

· Good prioritisation and time-management skills.

· Eye for accuracy.

· Min 5 GCSE at grade A-C, or equivalent, including Maths and English, is essential, and A Level standard education or

equivalent is preferred.

· Proficient user of Windows and MS Office tools.

· Experience in a busy office/administration role.

· People management experience.

· Excellent business communication skills (written and verbal).


· Knowledge of EPS, SAP or similar databases.

· Experience of working in customer facing roles.

· Experience within user acceptance testing and process change management.


· Learns new skills and processes easily and quickly.

· Treats own mistakes as a learning opportunity and is open about them to aid themselves and team members.

· Flexible and willing to embrace regular changes in working practice and pattern which may involve hot-desking or working extended hours to handle peaks or issues.

· Innovative and collaborative approach to work, and the desire to make a positive difference to colleagues and customers. Diplomatic, pragmatic, tenacious, logical, team player and an inspiring leader.

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

This role can be classed as a secondment opportunity for internal candidates with line manager approval.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 09/12/2018 and interviews will be held on 18/12/2018 & 19/12/2018 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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