Transform Housing & Support is a charity and housing provider. We provide housing and support to more than 1,000 homeless and vulnerable people each year, helping them to develop the skills and confidence to live independently. Transform Homecare, the care arm of the organisation, has over 10 years' experience of delivering home based and extra care services.
Position: Housing Administrator
Location: Staines TW18
Job type: Part Time, 2 years Fixed Term Contract
Hours: 25 hours per week
Salary: £14,100 - 25 hours per week (£22,000 full time equivalent)
Closing Date: 17th December 2018
About the role:
To provide housing management services, under the direction of the Housing and Support Manager, primarily to two of the properties in the Spelthorne team's portfolio: Mitchison Court, an Extra-Care Home and Harper House, a facility for providing temporary accommodation to families. Some tasks in other properties will also be required.
You will carry out housing management activities such as rent collection and accounting, reporting maintenance issues, and undertaking health and safety checks, ensuring a firm but empathetic approach is taken to support clients to maintain their tenancies.
You must have experience of working in the housing field or closely related experience working with systems and people. You will have a polite and patient manner with people who are often struggling with their daily lives and who require a friendly and efficient service. Knowledge and understanding of the housing benefit system would be a significant advantage.
You must be a professional and confident communicator able to communicate effectively in person, by phone, or in writing with a wide range of people; having the ability also to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.
Administrative skills and the ability to produce accurate and relevant work is essential, which in turn will require you to have a good level of IT skills, especially (MS Office) Word and Outlook and data base systems.
You must have a full, valid driving licence that will permit your use of manual pool vehicles, as well as the use of your own car for work purposes. You will have the ability to work outside of normal working hours, and to undertake on call duties.
Enhanced DBS clearance will also be required.
You may have experience of the following: Housing Administrator, Administrator, Admin Assistant, Office Administrator, Social Housing, Housing Benefits, Housing Management, Housing Officer, Charity, Charities, NFP, Not for Profit, Third Sector, etc.