Home-based Customer Liaison / Administrator / Personal Assistant - Flexible Part Time Working Hours

Location
Homeworking
Salary
£10 per hour - rising to £12 per hour on completion of probation.
Posted
01 Dec 2018
Closes
31 Jan 2019
Ref
Liason/Admin Dec 2018
Contract Type
Self employed
Hours
Part Time

Role:  Customer Liaison/Administrator/Personal Assistant

About us

Presence Training delivers workshops and coaching in Authentic Public Speaking and Leadership.  We make a real difference in people’s lives, helping them to find their voice and say what they need to say in the world.  We love the work we do.

We are a very small company – currently just a team of two.  Having managed all administration and liaison with customers ourselves until recently, the company has grown to the point where we are looking for someone to take on most of this work on our behalf, to allow us to concentrate on what we do best – delivering training.

About the role

This role is suitable for someone working remotely from home.  At present we envisage this to entail 10-15 hours work per week.

You must be available during office hours for 1.5 to 2 hours each day Monday-Friday, in order to communicate with customers by phone and email (you can choose which hours you work between 9am and 5pm).  Administrative work can be completed at any time you choose. 

Remuneration is £10/hour (training and probationary period) rising to £12/hour on completion of a 3 month probationary period.

There are 3 elements to this role:

  1. Customer Liaison – answering customer enquiries by email and over the telephone.  You would not be expected to answer the telephone (this is done by our remote receptionist service, who take messages and email the details to us) but you would be expected to call customers back during office hours. You would refer the most difficult enquiries to senior members of the team, but you would be expected to be the first port of call for all incoming new business enquiries and all ongoing relationships. 
     
  2. Administration – Keeping track of bookings (both manual and via the automated booking system on the website), sending out and chasing pre-workshop questionnaires, typing up feedback, maintaining the database of participants, mailchimp emails, sending out and chasing invoices etc.
     
  3. Personal Assistant to the Director – general light PA type tasks for the Director, Daniel Kingsley such as finding and booking new venues, train tickets etc.
     

Skills required:

Very good written and spoken English are a must, along with an excellent telephone manner and good temperament when speaking to customers, as this is a highly customer focussed role.  You should be numerate and literate in the use of Word and Excel.  You will have good organisational skills and excellent attention to detail.

Some previous experience of speaking to clients/customers over the telephone would be helpful as would some administrative experience.

Familiarity with Wordpress websites would be helpful as would experience using MailChimp and CRM systems.  An ability to touch type to a reasonable speed would also be helpful.  Marketing and social media skills are also a plus.  None of these are absolute requirements.

An interest in personal development would also be a distinct advantage, but is not a requirement.

~

If you’d like to support a friendly small company making a real difference in the world, apply with your CV and a cover letter or message explaining why you think you’d be a good fit for this position via this advert.

(Please be aware that if we don’t receive a full and appropriate cover message/letter, we will not consider your application).

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