Customer Experience Business Analyst
Do you want to play a key part in understanding the voice of our customer across the customer experience portfolio?
Do you have an enquiring mind, love data and get a thrill from extracting it into meaningful insight and intelligence?
Would you love to get to grips with contact centre telephony, resource management and KPI reports to provide optimum efficiency and collate insight to drive continual improvement?
If the answer is “Yes!” we would love to hear from you.
Aster Group provides safety and security through our reliable landlord and independent living services and we supply a wide range of housing options in response to the housing crisis.
We own and manage over 30,000 homes, serving more than 90,000 customers in 40 local authority areas. We employ around 1,300 colleagues based in office locations across our operating regions.
We delivered nearly 1,000 new homes in 2017/18, with revenue from outright sales of £20m, shared ownership first tranche sales of £36m, generating an expected profit before tax of £50m.
We are investing in the future of our business with substantial resources set aside to improve our employee experience and to achieve our digital transformation ambitions. Through the Aster Foundation we are committed to giving something back to our local communities.