Receptionist

Recruiter
Park Plaza London Riverbank
Location
London (Greater)
Salary
Competitive salary
Posted
06 Dec 2018
Closes
05 Jan 2019
Contract Type
Permanent
Hours
Full Time
Love providing great service and being part of uplifting moments? Take the next step in your Reception career with us as a Receptionist at Park Plaza Riverbank. Park Plaza is the ideal location for you to develop your skills as Receptionist and shine in a collaborative team environment.Description of the Company: At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.Main role and objectives:As a Receptionist at Park Plaza Riverbank you will have a key position in the arrival experience and stay of our guests. You will provide inspirational service and ensure our guests receive a high quality, personalised service.Your responsibilities:•To ensure a daily smooth check in and check out experience ensuring seamless guest service and adhering to all Reception department policies and procedures•Differentiate between different guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk-ins, VIP guests and groups•Proactively sell all services and facilities available to guests using the hotel•Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality What we are looking for:•A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion! •Someone who is passionate about exceeding guest expectations•Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations•Enjoys working in a fast paced working environment•Working knowledge of OPERA or other hotel reservations system is preferred