Business Administration Apprenticeship in Manchester M15

QA Apprenticeships
Competitive salary
30 Oct 2018
23 Dec 2018
Contract Type
Full Time

Employer description:

This is a company dedicated to delivering an exceptional service to our customers, but firstly we are dedicated to you, our staff.

Without you, our achievements would not be possible.

You deliver an extraordinary service to our customers and we deliver an extraordinary service to you. We give you the platform on which you can grow your career and have fun while doing it.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview / purpose:

We are currently seeking an ambitions individual with eye for detail to fulfill a Business

Administration Apprentice position.

You’ll be working within our dynamic IT company, based in Manchester.

The ideal candidate will have a "can do" attitude, be well organized and have excellent communication skills.

This role provides the opportunity to work alongside all aspects of the business, gaining an all-round knowledge to allow progression within the business.

Main responsibilities: [will include but not be limited do]

The role and accountabilities

Scheduling and coordination of orders with customers and other carriers within agreed SLA’s Verify the order requirements raised by customers for various voice products like Voice line, SIP Trunking, Number Hosting etc. Initiate order requests with carriers & regularly follow-up to see the progress & finalize order date Notify customers related to scheduling of their order Order rejection management in coordination with customer & other carriers Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc. whenever there is a requirement React to escalation as per business priority Attend regular calls with customers as applicable

Desired qualities:

What you will need to succeed

Organisational skills Time management skill Very good communication skills Good MS office or similar product know how ("Computer literate") Has a basic knowledge of the individual technology area and is developing technical skills under the guidance of technical leads

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

5 days per week,


9am – 5:30pm,

40 hours per week, [all details will be confirmed with the employer]


£161 per week


24 days holiday Reimbursement of reasonable expenses for training days Automatic enrolment into pension scheme Flexibility where required Access to onsite parking (limited spaces) Close proximity to Manchester City Centre Social events Pizza Friday at months end Dress down Friday Games room Free tea/coffee Kitchen facilities

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.