Apprentice Customer Account Manager in Glasgow G2

QA Apprenticeships
£10,000 - £14,999
30 Oct 2018
20 Dec 2018
Contract Type
Full Time

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

You will be working for an award winning company who pride themselves on delivering innovative solutions and exceptional customer service to their clients. Our client is a UK wide business process outsourcing company that specialise in credit control and recovery management operating in both the B2B and B2C markets with offices in Glasgow and Stratford-upon-Avon.. The currently have other apprentices on site and are really behind training and developing staff through the business.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Due to continued growth the Zinc Group are looking to take on modern apprentices in the financial services industry. You will be working in a contact centre and tasked with contacting our clients customers to establish the reason for non-payment and to resolve and set up an affordable repayment plans where appropriate.

Key Responsibilities:

Ensuring all customers are treated fairly and receive the best possible customer experience. Ensuring interactions with customers are conducted with integrity and professionalism. Ensuring compliance and regulatory standards are met at all times. Ensuring productivity targets are met. Delivering effective solutions to the challenges our client’s customers face. Achieving both monetary and call quality targets each month. Full training will be provided

Required Skills:

Strong communication skills. Ability to build rapport Ability to update information and notes in internal computer system. Ability to handle challenging situations effectively. Ability to achieve both call quality and monetary targets. No experience needed, full training provided


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

Monday- Friday 9- 5.30 pm £14,000 p/a

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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