Customer Service (Calls)

New Wave Capital Limited
Competitive salary
05 Nov 2018
11 Dec 2018
Retail and Sales
Contract Type
Full Time
Capital on Tap believe that the future is all about the impact that small businesses can have in the world. As such we are on a mission to help them thrive – cash flow shouldn’t be a barrier to success.
Founded in 2012, we have funded more than £500 million to over 40,000 businesses across the UK. Our phenomenal success in the past 6 years has led to us being named as one of the fastest growing companies in the UK – Number 44 on the Sunday Times TechTrack 100.

What makes us different? We view ourselves as a technology company first, we just happen to be in finance. We have built a dynamic and vibrant culture where our employee’s opportunities for growth are as big as their ambitions. We also try not to take ourselves too seriously so we make sure our office is decked out with a pool table, shuffleboard, arcade machine, beer tap, and couple office dogs thrown in for good measure.

We are looking for an ethusiastic and personable customer service representative to join our dynamic and fast paced Operations Team. You will use your thorough knowledge of our business and products to efficiently resolve account queries whilst providing the best customer experience possible.

What you'll be doing

- Being at the front line of responding to incoming calls from our customers
- Pre-empting and solving future issues there and then to reduce the need for call backs
- Obsessing over the customer experience – we’re very proud of our ‘Excellent’ Trustpilot rating!
- Developing a deep understanding of our products and being able to explain them to customers
- Reporting any reoccurring pain points to our Operations team to fix
- Taking ownership of difficult customer problems and seeing them through to resolution

What we are looking for from you

- You are passionate about delivering excellent customer service and improving their experience
- You have flawless English and are fully computer literate (bonus points for other languages
- You thrive in a fast paced, innovative business environment that rewards excellence and does not tolerate mediocrity
- You are results oriented with a motivation to meet targets and deadlines

What you get in return

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, lots of beer, and a couple of office dogs thrown in for good measure. In addition to a great environment in a buzzing location we also offer:

- Competitive salary
- £1,000 a year to grow your skills
- Private healthcare
- 28 days paid holiday
- Travelcard loan and/or cycle to work scheme

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