Helping the sales team forward and to aid the growth of the business by answering inbound calls and hunting out and winning back lost business through contacting dormant clients.
Main purpose of job
To answer incoming calls with the view to getting a sale.
To forensically follow up any lead, no matter how big or small.
To look at our existing customers list for the past couple of years and pick out the large companies that we can try and get in with more.
To look at our existing customers list and find clients that have become dormant, and to try and find out why this is, and to get them back on board.
Task:- To answer calls
The company expects you to answers inbound calls within 3 rings and to answer technical queries with the view to getting the sale there and then. You also need to get all the clients details to ensure the system is up to date and the notes on the CRM System are maintained and up-to-date.
Task: To forensically follow up all Leads, No matter how Big or Small
Getting a wide variety of enquires, ranging from £30 to £800,000. The Company expects every lead to be followed up in a timely manner to increase sales. Every follow up is to noted on the CRM.
Task:- To win back lost business
Not all your time will be taken up with answering inbound calls and follow ups, so we expect you to contact old existing companies to try and grow them and if a client has stopped buying altogether, we expect you to call them, find out why and re-kindle the relationship.
Task:-Attending relevant Conferences and exhibitions to meet the new and existing clients to grow a contact.
Attending exhibitions can be very beneficial to get in front of clients and some key decision makers for large corporate companies. The aim will be to get the contact details for later use in developing good sales leads. Conferences will need to be managed and looked at more carefully. Attendance at any event will need approval.
Tasks:- Other Sales related tasks
To help out where necessary in the office or out on the road with any sales related jobs that other members of the tea, need assistance with. A key task that will fall into this area will be assisting with our on-line chat platform.