Team Leader x2
Becoming a Team Leader with Recruiting Partnering Project (RPP):
As a Team Leader, you will take ownership for your department's processes, managing a specific part of the pipeline for Army applications, as part of the National Recruiting Centre (NRC) service provision.
Inherent in the role is the requirement to lead and develop a team to deliver a high standard of service and to act as a point of escalation for relevant queries within your team. The nature of the work requires you to be aware of and adhere to all internal policies and procedures and be able to manage your teams within these parameters.
These are full time roles based in Upavon.
What you will do:
Lead and inspire your team to achieve targets and performance management of the individuals within your team
Monitor all aspects of team performance and run team meetings, ensuring that you keep your team fully updated
Coach and train individuals to improve motivation and performance and manage Quality Assurance processes
Encourage and facilitate strong work relationships with other departments and wider business areas
Ensure that the Service Level Agreements are maintained so that all work is carried out and paperwork is completed legibly and returned within the agreed quality and timeframes, where appropriate.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Your experience will include:
- Team Leader or Supervisory experience is essential, with the ability to demonstrate strong leadership skills
- Experience in motivating, developing and appraising individuals to deliver a high standard of work
- Ability to plan and organise self and team
- Decisiveness and good judgement, with the ability to make decisions at short notice or with little information
- Experiencing in training other desirable
- Experience in managing administrators or a clinical background is desirable, but this is not essential
About Recruiting Partnering Project:
Capita Recruiting Partnering Project (RPP), part of Capita plc, has been working with the Ministry of Defence (MOD) since 2012 to transform the British Army's recruitment service. Our exceptional team are looking at the entire recruiting and selection process for both the Regular Army and the Reserves. By joining us, you'll be helping realise our mission to make joining the Army a less daunting and more efficient, transparent experience for those wanting to become a member of the Armed Forces.
RPP are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 days holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Upavon office, you will also benefit from free parking.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
| Become a Change Maker |
Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.