Account Manager

Hamlin Knight Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Bermuda Park
£20,000 - £24,999
12 Jan 2019
15 Jan 2019
Retail and Sales
Contract Type
Full Time
Our client is a market leading company in their industry that are based in Coventry and are rapidly expanding.

This company are recruiting for an Account Manager that will be an expert dealing with service and account management.

Salary £20,000 basic with £5,000 OTE.

You will ensure transaction are executed efficiently and that customer have a positive experience.

This will be working Monday - Friday between the hours of 7.30am - 9.00pm (40 hours a week) shift based.

Key Activities,

> The first point of contact for customers accessing our telephone dealing service, executing spot and forward transactions
> Onboarding customers who are using our products and services for the first time, ensuring their expectations are met and they are familiar with how to use them
> Collaborating with colleagues across departments to ensure customer payments are sent as expected, and queries are dealt with efficiently
> Tracking down information for colleagues in various business areas
> Ensuring all customer communications are logged appropriately and referred to other business units where required
> Taking personal ownership over the customer experience
> Ensuring customers receive great service and leave satisfied
> Use appropriate questioning and negotiating skills to achieve optimum margin whilst retaining business
> Build client relationships to help maximise trade strike rates and to prolong the client life-cycle
> Speaking positively and enthusiastically about the company and its products and services
> Ensuring that a professional company and brand image is provided at all times to customers and colleagues
> Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty
> An advocate of the company, driving customer retention, the adoption of our products and services and client referrals

Skills & Experience required,
Experience in a telephone based sales environment.
Customer portfolio management.
Customer Service experience with a multichannel environment (e.g telephone, email, face to face).
Understanding of the mechanism of financial markets and payments.
You need to be target driven.
Able to build effective relationships.
Able to use effective questioning techniques identify needs, wants and desired results.

This company offer outstanding benefits, great commission and genuine career opportunities.

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