Operations Manager

Change Recruitment
Competitive salary
08 Jan 2019
15 Jan 2019
Contract Type
Full Time

Job Title: Operations Manager
Contract: Permanent
Salary: £35k - 39k DOE
Location: Clydebank

Key Responsibilities include:

- Overseeing and planning the service delivery of the Mortgage Service area for which they are responsible
- Responsible for 12 Team Leaders and assisting them with their day to day planning and team management
- Creating and implementing a customer centred environment.
- Heading up processes for planning, with a focus on identifying and managing resources to best meet customers needs and demands
- Analysing data from the area in order to understand trends and create future improvement and continuous efficiency
- Ensuring there is a right first time approach to the customer experience and delivery
- Supporting Senior Operations within the area

Applicants should have:

- Knowledge of Mortgages in a previous role is desirable but not essential
- Excellent and extensive people management skills at both Team Leader and Ops level
- Experience in a Customer delivery focused environment within processing Administration
- Great communication skills and ability to guide TL's in terms of managing their staff
- Able to demonstrate continuous improvement ideas and implementation
- Practical knowledge of the regulations within Financial Services
- Confident decision maker
- Strong Management skills

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