Contract: 6 month
Our leading Financial Services client Bank of America Merrill Lynch is currently seeking to recruit a Payments Administrator to work in the offices based in Bromley.
EMEA Investigations is responsible for handling post settlement payment investigations raised from various sources in relation to any product handled or processed within the payment processing teams. We deal with a number of different currencies also and must abide by the relevant currencies' scheme rules and formatting requirements. The role will involve handling enquiries raised by our clients either directly using SWIFT or Transaction Investigation, and also through the Global Client Services team.
Working and communicating closely with the team to ensure action taken on all enquiries in accordance with agreed service level agreements and procedures. Working autonomously on enquiries assigned to the operator's individual work basket. Providing cover and assistance to other individual work baskets when necessary. Liaising with Client Delivery and Service in Bromley, local European branches and other internal business partners on a daily basis. Liaison with External banks worldwide. Providing translation services for our business partners. Direct communication with our clients via SWIFT and Transaction Investigation systems. Target driven environment, both individual and team targets. Monitoring team mailboxes. Participating in new initiatives to help drive the department forward and deliver a quality service.
Individuals should have experience within Payment Processing / Investigations
- Payments experience within financial services
- Experience with SWIFT messaging and the various payment platforms (BACS, CHAPS, SEPA, TARGET).
- Able to express his/her own ideas and make suggestions to improve processes / gain efficiency's.
- Knowledge of Excel, Word, Outlook an advantage
- Ability to learn quickly and to retain those skills
- Pro-active in identifying and resolving problems
- Ability to work under pressure, meet deadlines and to navigate change
Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.