Intermediate Care Home Manager
Job Reference ID: NOUcs/000/049626
Home Name: Springfield
Location: BLACKBURN, Lancashire, UK
Weekly Hours: 40
Under the guidance of the Regional Manager and the Intermediate Care Clinical Operations Manager, the Intermediate Care Home Manager has the responsibility for all the activities of the facility. This is in order to deliver safe and effective care to a high standard to patients requiring rehabilitation following an illness or an accident which may have resulted in a period of hospitalisation.Job Requirements
Main duties and responsibilities
To lead the facility ensuring that the team achieve the highest possible standards of care and service by implementing and monitoring compliance of all policies and procedures, whilst exceeding financial performance in line with budgets. The manager will also work in partnership with a multi-disciplinary team to assist patients to achieve the best possible outcome prior to their discharge from the facility.
- To be responsible and accountable for all the day to day activities of the home
- Ensure that the team has a passion for intermediate care service delivery by promoting and driving forward the organisation’s quality agenda, setting clear standards and encouraging knowledge sharing and best practice within the team
- Maintain an open, honest and transparent reputation for the home with the local community and the multi-disciplinary team
- Ensure timely and robust investigations and responses to complaints and safeguarding issues
- Achieve the highest standards of person centred care through knowing the patients and continually assessing their needs and wishes, developing an intermediate care service to enhance their quality of life and ensuring effective management of this through care documentation and risk assessments
- Ensure the safe management of medications in accordance with policies and current legislation
- Develop effective relationships with key people both outside and within the organisation and represent the service to relevant outside bodies
- Identify challenges and opportunities for improvement in the service and work with the Regional Manager and Intermediate Care Clinical Operations Manager to respond to them
- Monitor and maintain all KPIs for the home
Health & Safety
- Reduce risk of incidents by completing tailored risk assessments with each department and evaluating findings in line with the organisation’s policy
- Complete timely investigations into accidents and incidents according to policy, correctly and taking appropriate corrective action
- Demonstrate compliance with legislation and ensure the environment is safe and risk free.
- Monitor the maintenance of the home, ensuring all checks are carried out and documentation is complete
- Ensure compliance with Environmental Health requirements by monitoring hygiene and health and safety standards in the kitchen and taking corrective action if necessary
- Share and communicate health and safety information with the team, conducting regular health and safety meetings in line with policy
- Build and lead a successful team with clear roles, standards and expectations by providing advice and guidance where necessary
- Provide the example to be followed by others by creating an open, positive, inclusive atmosphere
- Develop the knowledge of both self and colleagues, including coaching, training, support and through appraisal/colleague supervisions
- Manage the colleague rota according to budget and to maximise colleague utilisation
- Minimise unproductive hours by managing sickness absence effectively
- Manage any poor performance by colleagues, following the organisation’s policy
- Consult with HR Department when handling any investigatory or disciplinary issues
- Ensure all mandatory training is undertaken within 12 weeks of initial employment
- Provide the team with relevant information to enable them to work effectively
- Seek guidance from the Regional Manager and Intermediate Care Clinical Operations Manager for direction and decisions as and when needed.
Financial & Resource Management
- Control and monitor budget expenditure for each department or seek approval for any variance from budget
- Safeguard the organisation and patient finances by monitoring and managing money within the home according to policy
- Know the fee structure and current fees, maintaining fee level to the budget
- Ensure information input to organisation’s systems is accurate
- Manage and monitor home administration services to ensure service delivery is according to policy
- Check payroll information for accuracy and authorise
- Ensure the IC Services Director has confidence that all IC initiatives are under control and being effectively managed
- Attend meetings with local authorities and commissioners to help develop the IC service
- Support the IC Services Director and Regional Managers to agree to the provision of IC services and any future business plans.
- Establish excellent relationships with the Multi-disciplinary team and have open lines of communication at all times.
- Establish excellent collaborative relationships with external stakeholders in the public, other private and voluntary sectors.
- Establish a sound reputation within the local community and ensure you are the local ‘home of choice’.
- Identify potential service opportunities/opportunities to maximise fees by using knowledge of local market developments, emerging customer needs and competitor activity.
- Work with the Regional Manager to drive sales, margin growth and new service development.
- Undertake proactive occupancy planning, developing plans to address any departure from expected occupancy levels with the Regional Manager.
- Ensure all enquiries are managed in accordance with policy, building the homes reputation locally.
- Carry out marketing activities to promote the service.
- Work to continually develop the quality of care and service provided, using internal and external standards.