Branch Receptionist / Coordinator

Your World Healthcare
£15,000 - £19,999
09 Jan 2019
15 Jan 2019
Retail and Sales
Contract Type
Full Time

Our client is one of the UK’s major supplier of free no obligation hearing tests and high-quality hearing aid technology.

Branch Receptionist / Coordinator

Location: Altrincham

Hours: Monday - Friday, 9am - 5pm (Fulltime)

Job Type: Permanent

Salary: £16,575 per annum + additional monthly bonus (an extra couple of hundred per month minimum on average)

Job Purpose:

To make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management, seeking and securing "home-made appointments", provision of exceptional customer care, maximising sales of accessories and care plans and ensuring a well-presented branch consistent with premium brand.

  • Manage multiple dispenser diaries to maximise appointment potential
  • Make "real" forward booked appointments
  • Reschedule and bring forward appointments tactically to maintain full diary
  • Maximise appointment attendance by confirming all appointments with clients
  • Meet and greet clients warmly and professionally and provide refreshments
  • Answer all inbound calls according to policy
  • Take the initiative to promote the wellness programme, sell accessories and care plans, etc
  • Pro actively promote Wellness Programme to achieve referrals, following up by calling "names" to secure appointments
  • Keep accurate records, on Company systems and manually as appropriate
  • Maintain accurate and timely weekly sales and stock reporting
  • Handle incoming and outgoing post

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