Retail Supervisor

National Trust
£10,000 - £14,999
09 Jan 2019
15 Jan 2019
Retail and Sales
Contract Type
Full Time


Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans to support the sales of unique, local products which really capture the spirit of our special places.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here

Coughton Court is one of England's finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the story of 'One House, One Family, One Faith - a family's struggle to remain true to its faith'. The house is set in award-winning gardens including the spectacular Walled Garden and orchards.

Coughton Court forms part of the North Warwickshire Portfolio - we see ourselves as one big team, and encourage collaborative working across the properties.

What you'll be doing

With your love of leading people and ability to spot new sales opportunities, you’ll assist the Retail Manager co-ordinate the retail team to deliver a loved and unique retail experience. Through supervising and motivating staff and volunteers, you’ll manage day to day tasks and ensure the team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out from money is that is spent in our shop.

Ensuring the shop is delivering a fantastic retail experience is one half of the role of Supervisor. You’ll also need to find exciting new ways to boost sales and maximise profits, which could involve liaising with local artisans, or setting up 'last minute buy’ ideas at our tills to increase average transaction value. In fact, when it comes to our retail operations, you’ll think of everything, from customer experience, pricing and stock management, to our displays, merchandising and driving profit.

Who we're looking for

To deliver this role successfully, you’ll need to be proud to work in such a unique location and thrive on delivering exceptional customer service to drive sales to fund our cause. So, you’ll be;

  • Inspiring and great with people
  • Enjoy working with and supervising a team
  • Unafraid to give direction and feedback
  • Creative and proactive and love seeking out new opportunities
  • Inspired to deliver excellent customer service
  • Aware of Health & Safety requirements

The package


Find out about the benefits we offer to support you on our NT benefits page (click on the link in the grey box from our advert page).

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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