Account Manager

Directions Recruitment Specialists
Competitive salary
12 Jan 2019
18 Jan 2019
Retail and Sales
Contract Type
Full Time

Applicants for this position will need:
 Have a strong focus on customer services and ability to build robust ongoing relationships with accounts
 To be sales and results driven
 Ability to identify and gain new business
 Flexibility in responding to changing customer needs and able to prioritise workload, sometimes to short deadlines
 Proactive, lateral thought processes, and an ability to identify solutions
 Computer Confident with a proficient knowledge of Microsoft Excel
 Excellent verbal and written communication skills
 Self-motivated individual, comfortable working within a small team
 Ability to represent the Company in a professional and authoritative manner
 Previous Account Manager experience preferred

Key Aspects of The Role
 Deliver excellent customer service by responding swiftly to queries and concerns from customers
 Actively pursuing all sales leads, negotiate sales, follow up on all estimates and making timely follow-up calls to maximize effect of effort put in to providing estimates
 Providing an efficient, friendly and professional point of contact
 Develop and maintain good working relationships with customers and colleagues
 Ensure all commitments to customers are realistic, achievable and completed
 Introduce new products and promote them to customers
 Dealing with customer complaints in a timely manner
 Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc
 Working in an organised manner to optimise efficiency
 Maintaining up-to-date, comprehensive knowledge of all products and services, whilst building awareness of competitors’ activities
 Updating customers on delays and order status

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