Weekend Operations Supervisor

Eldon Insurance
United Kingdom
Competitive salary
12 Jan 2019
18 Jan 2019
Contract Type
Full Time

Core Working Hours

Fridays 4pm to 10pm

Saturdays 9am to 9pm

Sundays 9am to 6pm

Overtime may be available during busy periods, and hours may vary according to bookings, or planned functions/Events

Reporting to: Head of Operations

Purpose of Role: To oversee the running of the Café, Steak Barn, Carvery and Country Park including the ticket office.

Core Responsibilities:

  • Ensuring a pleasant customer experience for all our visitors
  • Responsible for all aspects of the day-to-day Café and Carvery operations
  • Front of House Management of our Steak Barn on Friday & Saturday evenings
  • On-site supervisor for queries and issues relating to the Country Park
  • Train, guide and motivate the staff across the park
  • Maintain and improve standards in customer service, hygiene and quality at all times
  • Health and Safety of staff and customers, emergency procedures
  • Maintain and improve staffing level costs and maximise efficiency
  • Further responsibilities include stock ordering, stock rotation, cashing up, delegation of tasks, check cleaning rotas are adhered to.

You will need:

  • To be Highly motivated with a good eye for detail and cleanliness
  • Excellent communication skills
  • Experience of working in a customer service environment on a management level, ideally in the catering or visitor attraction industry
  • To be outgoing, positive and love working with and for people
  • A good food knowledge and understand professional food hygiene procedures
  • To be supportive to colleagues, organised and calm under pressure
  • The ability work at speed while being patient with and supportive to our younger team members

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