Customer Service Analyst

UK Hydrographic Office
Taunton, Somerset
£25,324 (plus 11.3% shift allowance)
21 Jan 2019
04 Feb 2019
Contract Type

The United Kingdom Hydrographic Office (UKHO) is a great place in which to explore your career potential. Providing high quality marine geospatial information and data to the seafaring industries, our products are used to navigate the waters safely.

This enables a multitude of clients to achieve optimum results and drive profitability. And while our projects are career-defining, the work/life balance that we can offer you is equally exceptional. From flexitime and flexible working to a variety of training and development that will allow you to rapidly build new skills, the opportunities open to you at UKHO are hard to beat.

As we prepare to move into our brand-new offices that have been designed to give our employees the best possible working environment, an exciting vacancy has arisen for a Customer Service Analyst to join our team. You will be responsible for delivering a high-quality service to Distributors, the Royal Navy and the end users of our products and services. 

It is essential therefore that you are able build good working relationships with a variety of stakeholders and effectively investigate queries to resolve these in an efficient manner.  The ability to work collaboratively and flexibly is also key, as it will enable to you to build a strong knowledge base of the business and its products, as well as allow you to succeed in an ever changing, fast paced environment.

The ever- increasing use of digital data and services means that we are receiving more technical enquires, therefore the successful candidate will need to be familiar with the popular software applications and operating systems used by our products.

While you will benefit from plenty of support courtesy of our ‘one team’ approach, so too will you enjoy a good degree of autonomy. This role offers the potential to take on team leader responsibilities.

The successful candidate will be assessed on the following experience, skills and behaviours from the civil service recruitment framework both at application and interview:


  • Good investigation skills that enable for the quick and effective resolution of customer service queries.
  • Can communicate effectively and develop strong working relationships with stakeholders.


  • Experience of working in a customer facing role and experience of managing and taking initiative to prioritise your workload,


  • Working Together
  • Delivering in Pace

To join us, please get in touch and send a copy of your CV, as well as a covering letter detailing how you meet the above requirements of this job.  We also recommend visiting our website and viewing the job information sheet for this vacancy.  Closing dates for applications are 4 February 2019 at 12pm.

Please note that the successful candidate will be working 0600-2200 Monday to Friday and out of hours on call emergency cover. You may also be expected to work on any of the shift rotations, with appropriate notice, as well as bank holidays.  An 11.13% allowance is applicable for this role when working shifts.

Against the backdrop of a friendly and progressive team who want to help you achieve your ambitions, this is a career move that you won’t regret.