Operations Administrator

Cambridge, UK
£19,600 - £24,500
22 Jan 2019
22 Jan 2019
Contract Type
Job Title: Operations Administrator

Contract: Permanent full time

Salary: £19,600 - £24,500

Location: Cambridge

What it's about

The Operations division of Cambridge Assessment International Education ensures the timely and accurate delivery of exams globally. Results and Despatches have a vacancy in the Post Results team for an administrator. The team manages thousands of applications each year for our suite of post results services. These include applications for Priority Results, Certifying Statements, Replacement Certificates, Results Transcripts, and Verifications. These services work to tight deadlines and involve handling confidential candidate data. The team communicates directly with candidates and schools, as well as liaising with internal stakeholders in Operations and Customer Services. We work together to allocate tasks and take ownership of applications and queries from candidates. Following an internal promotion, we have an opportunity for a well-organised, enthusiastic new administrator to join the team. As the successful candidate, you will be processing applications from across the world, communicating directly with candidates and schools, and using your judgment to make decisions on the validity of applications, working with the support of a team leader and your colleagues. It is a friendly and supportive team environment to work in, with large amounts of collaboration and opportunities to develop your skills.

This team is based at our head office in Cambridge.

Who we are looking for

Our new team member will:
  • Possess energy, drive and enthusiasm to play your role within a busy and close-knit team
  • Be trustworthy, pragmatic and personable
  • Display an aptitude to adapt to a varying workload and successfully meet deadlines
  • Be a quick learner
  • Display a proven track record in enthusiastically welcoming change
  • Be a confident written and verbal communicator
  • Have a proven track record in administration, ideally in customer facing roles
  • Ideally be educated to a minimum of A Level, or equivalent.

Skills we are looking for

  • Confident user of Microsoft Office (Excel, Word and Outlook)
  • Accurate and organised
  • Excellent administrative and organisational skills
  • Exceptional eye for detail
  • Confident decision making skills
  • Confident business communication skills
  • Excellent interpersonal skills
  • Ability to embrace change through logical thinking

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Every year, nearly a million Cambridge learners prepare for their future with an education from Cambridge International. More than 10,000 schools are part of our Cambridge learning community, in 160 countries around the world. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 04/02/2019 and interviews will be held on 26/02/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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