Customer Service Consultants - Various locations -Full and Part-time roles

Various Locations in England, Scotland and Wales
£19,160 - £20,640
22 Jan 2019
27 Jan 2019
Contract Type

Are you a friendly, helpful and enthusiastic person?  HMRC is looking for dynamic individuals with great communication skills and a can-do attitude to join our Customer Services teams.

At HMRC, we’re focused on getting tax right for everyone.  As a Customer Services Consultant you’ll be at the heart of the frontline services we provide. We really care about our customers and we’re very proud of the level of service we provide. No matter which department you’ll be working in, the customer is always the main focus of everything we do. 

In Customer Services we all do our bit to make a difference, whether that’s helping customers with their tax queries, assisting people to get the correct benefits, pursuing debt or making sure trade flows smoothly in and out of the country.

The money we bring in helps pay for vital public services such as education, hospitals and emergency services, and we couldn’t do all this without our dedicated workforce. 

Our training will help you develop new skills and expertise – you can even gain apprenticeship qualifications which are internationally recognised. You’ll also receive support and help from our friendly and welcoming workforce, all of which will help you reach your potential. 

So what do we need from you?

  • great communication skills – both written and verbal 

• commitment to providing a brilliant service for our customers

 • ability to handle both enjoyable and difficult conversations 

• ability to provide information, quickly and clearly

  • a real passion for supporting and helping people 

We offer competitive pay, good benefits and career opportunities. So, if you have the qualities for the role then we may have the perfect job for you. 

Working Patterns 

You’ll need to be flexible with your working pattern should you be successful in your application. Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times. You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.

Part-time and job sharing working opportunities (minimum 20 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accepted.

Please only continue with your application if you are able to commit to this work pattern.